Refund policy

You may request a return or exchange within 30 days after delivery. Contact us before sending an item back.

Eligibility

Items should be unworn, unwashed and in the condition received, with tags and original packaging where applicable. Please provide proof of purchase. These conditions do not limit your rights for defective, damaged or incorrect goods.

How to request a return or exchange

Email info@roseenglandermenswear.com with your order number, the item and the reason for your request. For damage, defects or an incorrect item, please include details and photos where possible. We will provide instructions and a prepaid return label for eligible returns and exchanges. Rose Englander pays return shipping for all eligible returns and exchanges, including change-of-mind and sizing requests.

Refunds and exchanges

After receiving and inspecting the item, we will notify you of the outcome. Approved refunds are issued to the original payment method; your payment provider may need additional time to post the credit. Exchanges depend on availability; contact us to arrange an alternative or refund if the requested item is unavailable.

Questions? Call +1 718-258-6800 or email us. We aim to respond within 24–48 hours.